Orders are processed in the order they are received. General processing time is 1-3 business days. Occasionally, one of the items in your order may not be in stock. We receive shipments every day. If your out of stock item does not arrive from the manufacturer to us within 48 business hours, we will take action on your order and process it via the option you chose at checkout.
After an order is processed, it is shipped via USPS. Shipping time frames do NOT include our processing time. Our order processing time is between 1-3 business days (although most orders are shipped within one business day) and shipping time is an additional 1-3 business days (USPS estimate) on top of the processing time.
We process orders from 9:00 AM - 4:30 PM (PDT), Monday - Friday. We are not in the office on Saturday, Sunday or on major U.S. holidays.
Our daily shipping cut off time is at 2:30 PM (PDT), Monday - Friday.
The checkout process on our website features built-in shipping options that are real-time, so you receive an email confirmation immediately upon placing your order.
USPS Priority 1-3 business days* in transit
**Please Note** If your tracking information states “Not Found,” please allow until 7:00 PM PDT to update on the USPS tracking website Tracking information will update on the website once the package is picked up by the courier.
There have been issues within the USPS tracking system since December 2, 2018. Occasionally, labels will read "label created" for days on end and suddenly appear out of nowhere with no tracking in between. USPS is fully aware of issues with tracking but are not sure how to fix the issue. At EJuice Steals, we are required to wait a certain time before USPS will contact us and assist regarding a lost package. We are required to file claims with all lost packages that are not updated within 6 business days, and we are unable to ship your item before we hear the final word from USPS and a claim has been processed.
This is a policy that will remain the same. We are unable to ship an item out if there is already a duplicate shipment that hasn't yet been found within the USPS system. Once we finalize the search with USPS management, it is up to our warehouse management how to handle the order from there. We are doing everything that we can during these times to make sure we are taking care of everything possible from our end, but we are limited to how much we can do as the issue is not on our end.
Please make sure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. E-Juice Steals will not reship the order until it’s returned to us by the courier and the customer MUST pay to have the item shipped again. (Even if shipping was free because the order was over $100)
In the event that you receive your order and there is a product that is damaged, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately along with the packing slip and e-mail them along with a brief description of the problem to customer service and they will assist you in resolving the problem. Please send photos and description within 72 hours of your package delivery. If we do not receive the photos we require within 72 hours, we may be unable to assist with your order.
International shipping is available to most customers worldwide. Shipping rates are based on weight. Once you have placed your order you will receive an email notification that the order has been processed.
We currently offer shipping options on all orders within the United States, non-continental and APO/FPO/DPO addresses with the exception of the state laws below:
We cannot ship orders to Utah.
We do not guarantee transit times and shipping fees are nonrefundable through us; however, the shipping method that we offer is generally within their quoted time frame with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
* Free shipping applies to domestic orders only *